FAQ

To properly watch the e-learning courses, you should ensure that:

• You have Adobe Flash Player installed on your browser
• Your pop-up blocker is turned off.

Please refer to the user manual for more details on how to do that.

If you are a Customs officer: to be registered and receive an username and password, please contact your national coordinator (the list is available here).

If you have troubles getting connected to CLiKC!, we would advise you to follow the following steps.

• On the homepage (https://clikc.wcoomd.org/), enter the login and password that have been sent in the previous message (Subject: "CLiKC, the WCO Customs Learning and Knowledge Community: New user account" and Sender: learning@wcoomd.org). We would advise you to copy and paste the password from the email to avoid any mistyping.
• You will then reach a second page with the fields to define your personal password:
  • In the first field, enter (or paste) again the password contained in the email.
  • In the second field, type the new password that you will define. Please read carefully the instructions regarding the structure of this password.

  o In the last field, repeat again your new personal password.

You may also refer to the user manual for more information.

The login and password for accessing CLiKC! are different than for the previous e-learning website. All accounts will be progressively moved to CLiKC! and you will receive a message with your new login and password at that time. The previous website will still be available as long as all accounts have not been created on CLiKC! Please contact your national co-ordinator if you want to get more information on the migration process.

If you forgot your password, please follow the "Lost password?" link on the homepage and enter the email address you used for registration. You may refer to the user manual for more information.

Access to CLiKC! is totally free of charge for Customs officers of WCO Member administrations.

Yes. This website is basically available only for Customs officers and a few other government or international officials on a case-by-case basis. 

If your administration has not nominated a national co-ordinator yet, we invite you to contact them in order to get their view with respect to accessing the WCO e-learning programme. However, we will consider your registration request if you send an email to learning@wcoomd.org from an official customs email address.

This website is basically available only for Customs officers and a few other government or international officials on a case-by-case basis. 

You may consult the list available here to find the contact details of your national co-ordinator.

Some of the e-learning courses will deliver a certificate upon completion. They are indicated by an icon similar to the one below.

In order to get the certificate, all lessons of the course should be completed and all the evaluations should be succesfully passed with a score above 70%.

The certificate is located at the end of the course page and the link appears only if the conditions are met.